London City Pilates
T: 020 7236 3334
Book a Class Personal Service Expert Trainers Central City Location London City Physiotherapy

London City Pilates Terms & Conditions
and Refund/Cancellation Policy

London City Pilates is trading under the name of London City Physiotherapy.

This site is owned and operated by London City Physiotherapy Ltd (whose registered office is based at 53 Cavendish Road, Road, London, SW12 0BL and whose registered number is 05661190). Pilates classes (or other fitness and exercise classes) are supplied by London City Physiotherapy Limited.

This web page provides useful information on use of the site and conditions relating to the services provided by London City Pilates.

Please read them carefully.


Bookings can be made on-line through the: website. Our online booking facility shows the availability and prices of classes on the date and time you select and these will change when bookings are made or cancelled.


  1. Click 'Book a Class' and you will be taken to our online booking system.
  2. Sign In/Register (the email address you used at registration is your login name).
  3. Click on the 'Online Store' tab in the top right hand corner of the page.
  4. Click on 'Series & Memberships' and you will see it asks you to choose what type of series or membership you are after (we offer both block bookings and single session bookings under our series and memberships menu).
  5. Click on the drop box arrow and select your desired package/single class.
  6. Click on that link and you should be taken to a page where it asks you to 'add to basket/proceed with purchase'.
  7. Click on the link going to check out and the screen should refresh showing that your purchase has been completed.
  8. Once you have bought this item it will ask you if you would like to book classes. Click the link and it will bring you to the current weeks schedule.
  9. From here you find the class and time of your choice. Click on the 'Book Now/Make a Booking' button and you have the choice to either book a single session or to book recurrent sessions over a period of time.
  10. Choose as you wish to proceed. You can always reschedule a class without charge as long as its before the 24 hour cancellation policy time frame.
  11. This should complete your booking process. You can check this by clicking on the 'My Info' tab and clicking on 'Schedule' to see what classes you have booked.

If you have any problems, please do not hesitate to contact us, ideally by phone on 020 7236 3334 or by email Please remember to leave us a contact number as it is eaiser to guide you over the phone.

Classes and individual sessions are valid for six months from the time of booking.

Classes require three or more people to take place.

Classes and instructors are subject to change.

Class prices on our web site or within the studio may be subject to change before we have taken your booking without notice.

Please arrive on time. If you are more than five minutes late for your class you the instructor will reserve the right to not allow you to attend the class, in consideration of your own safety.


All classes are pre-paid and subject to availability on a first come first served basis. You may change the date and time of your booking at any time without charge, so long as you do so 24 hours or more before the date and time of the class you have booked. To change a booking 24 hours in advance, please go to our website, click our 'Book a Class' link, put in your username and password and follow the instructions. Cancellations made with 24 hours or more notice will be entitled to a full refund.

You can also e-mail us at If you miss or cancel your class with less than 24 hours’ notice you will not be entitled to a refund.


In the event that we cancel a class or classes that you have booked, we will contact you by e-mail or telephone and offer you the choice of being refunded or transferred to another class.


Please ensure that you are fit and well enough to do classes. If you have any concerns about your fitness please seek appropriate medical advice from your GP or Physiotherapist and obtain written consent where necessary before attending the class.

Please arrive at least 10 minutes before your first session & take time to fill in the London City Pilates registration form with care providing the correct information for all the questions.

Please inform us before attending any pilates session of any circumstances affecting your health which may be worsened by any activities undertaken during pilates sessions or outside sessions.

During the class must follow the instructions of your pilates instructor carefully at all times and if you are experiencing any health problems during the class please inform the instructor immediately.

While we take every care to ensure safe practise, there are inherent risks in any exercise programme and we accept no liability whatsoever for any injury or illness you incur through taking our classes (except as a result of our negligence) or by your failure to notify us of any existing health problems or special needs.


We cannot accept any responsibility for personal belongings brought in to the studio. Please do not bring items of value to the studio.


Please refer to our privacy policy.


All services purchased from London City Pilates must be preceded by the applicant acknowledging, by way of participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all completing a registration from, that he/she has no physical limitations preventing him/her from applicants release London city Pilates, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

  • General
    • All products and services of London City Pilates and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
    • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
    • The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
  • Internet E-Mail
    • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
  • No Endorsements
    • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
  • Links/Software
    • Links from or to web sites outside the Site are meant for convenience only. London City Pilates does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and London City Pilates will not be responsible or liable for any damages in connection with linking.


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